psallio.com

Regulamin

Ostatnia aktualizacja: 1 września 2026 r.

These Terms and Conditions set out the rules for the provision of services by electronic means within the psallio.com Service, the rights and obligations of Users and the Service Provider, as well as the rules for concluding and terminating agreements for the use of the Service. These Terms and Conditions have been drawn up in accordance with the Act of 18 July 2002 on the Provision of Services by Electronic Means and the Act of 30 May 2014 on Consumer Rights.

Section 1. General provisions

  1. These Terms and Conditions concern the use of the psallio.com Service, available at https://www.psallio.com, and all services provided within it.
  2. The Service Provider and owner of the Service is:
    • Twoje-Miasto Sp. z o.o.
    • Registered office: Szosa Toruńska 13-15, 86-300 Grudziądz
    • A company entered in the register of entrepreneurs of the National Court Register maintained by the District Court in Toruń, 7th Commercial Division of the National Court Register
    • KRS: 0000354832, NIP: 876-24-29-504, REGON: 340743090
    • Contact e-mail address: kontakt@psallio.com
  3. Contact with the Service Provider, including in all matters relating to the provision of services, takes place via the e-mail address kontakt@psallio.com.
  4. Use of the Service requires acceptance of these Terms and Conditions. Commencing use of the services constitutes familiarization with the content of the Terms and Conditions and their acceptance.
  5. Zasady przetwarzania danych osobowych określa Polityka prywatności, stanowiąca uzupełnienie niniejszego Regulaminu.

Section 2. Definitions

The terms used in these Terms and Conditions have the following meanings:

  1. Service Provider - Twoje-Miasto Sp. z o.o. with its registered office in Grudziądz (Szosa Toruńska 13-15, 86-300 Grudziądz), KRS 0000354832, NIP 876-24-29-504, REGON 340743090.
  2. Service - the psallio.com online platform available at https://www.psallio.com, provided under the SaaS (software as a service) model, without the need for installation, operating in a web browser. The presentation mode in all Plans works locally, by means of a program run on the User's local network; in the Community Plan, online (cloud) presentation is additionally available.
  3. User - a natural person with full legal capacity, a legal person, or an organizational unit without legal personality, that uses the Service on the basis of the Agreement.
  4. Consumer - a User who is a natural person entering into a legal transaction with the Service Provider that is not directly related to their business or professional activity, within the meaning of Article 22[1] of the Civil Code.
  5. Entrepreneur with consumer rights - a natural person entering into an Agreement directly related to their business activity, where it follows from the content of that Agreement that it does not have a professional character for that person, resulting in particular from the subject matter of the business activity carried out; the provisions on consumers apply to such a person to the extent indicated in the Act on Consumer Rights.
  6. Account - a collection of resources and settings maintained for the User in the Service, accessible after logging in, enabling the use of the Service's functions in accordance with the purchased Plan.
  7. Plan - a variant of access to the Service with a defined scope of functions and limits. A free Free Plan (Free) is available, as well as the paid Team and Community Plans, with a price and Billing Period in accordance with Section 3.
  8. Payment Operator - Paddle.com Market Limited with its registered office at Judd House, 18-29 Mora Street, London EC1V 8BT, United Kingdom (company number 08172165), acting as the Merchant of Record (seller of record / reseller), through which payments for the Subscription are processed.
  9. Agreement - an agreement for the provision of services by electronic means concluded between the Service Provider and the User on the terms set out in these Terms and Conditions.
  10. Billing Period - the period for which the fee for the Subscription is charged, amounting respectively to one month (monthly billing) or one year (annual billing).
  11. Free Plan (Free) - free access to the Service for an indefinite period, limited to 3 people in a team and to 10 songs, without the need to provide payment card details.

Section 3. Type and scope of services

  1. The Service is a SaaS platform intended for worship teams, scholas, and communities, enabling in particular: the management of songs, chords, and lyrics, the creation and organization of setlists, a live presentation mode, and the sharing of resources with participants and leaders. The Service is ultimately intended to be multilingual.
  2. The Service is available under a free Free Plan and under paid Plans with an extended scope and higher limits. The available Plans and their prices (gross prices, including VAT):
    PlanScopeAnnual priceMonthly price
    Freeup to 3 people, up to 10 songs0 zł (free of charge)-
    Teamup to 9 people, up to 100 songs252 zł/year29 zł/month
    Communityno limits, presentation also online432 zł/year49 zł/month
  3. The Service Provider makes the free Free Plan (Free) available for an indefinite period, limited to 3 people in a team and to 10 songs, without providing payment card details. Removing the limits and gaining access to the functions of higher plans requires the purchase of a paid Plan.
  4. The detailed scope of functions assigned to individual Plans is presented in the Service. The Service Provider may develop the Service and introduce new functions.

Section 4. Technical requirements

  1. In order to use the Service, the following technical requirements must be met:
    • a device (computer, tablet, or phone) with access to the Internet,
    • a current version of a web browser (e.g. Chrome, Firefox, Safari, Edge),
    • JavaScript support enabled,
    • cookie support enabled,
    • an active electronic mail (e-mail) address.
  2. The Service Provider informs that the use of services provided by electronic means may involve risks typical of the Internet (e.g. the operation of malicious software, attempts at unauthorized access to data). The User should apply appropriate protective measures, in particular up-to-date security software and a strong and confidential password for access to the Account.

Section 5. Conclusion of the agreement and account registration

  1. Zawarcie Umowy następuje poprzez rejestrację Konta w Serwisie pod adresem /rejestracja.
  2. In order to register an Account, the User:
    1. completes the registration form, providing the required data (including an active e-mail address),
    2. sets a password for access to the Account,
    3. składa oświadczenie o zapoznaniu się z treścią niniejszego Regulaminu oraz Polityki prywatności i ich akceptacji,
    4. confirms the registration in accordance with the instructions displayed in the Service.
  3. Upon confirmation of the registration of the Account, an Agreement for the provision of services by electronic means is concluded between the User and the Service Provider on the terms set out in these Terms and Conditions.
  4. The User may begin using the Service under the free Free Plan (Free) and, in order to remove the limits and gain access to paid functions, may purchase the Team or Community Plan.
  5. The User is obliged to provide true and current data and to update it in the event of any change. The User is responsible for maintaining the confidentiality of the login credentials for the Account.

Section 6. Subscription, prices, and payments

  1. The prices of the Plans given in the Service are gross prices and include VAT.
  2. Payments for the Subscription are handled by the Payment Operator - Paddle.com Market Limited - acting as the Merchant of Record (seller of record). This means that:
    • it is Paddle that is the party to the payment transaction concluded with the User,
    • Paddle accepts payment from the User,
    • Paddle issues sales documents (invoices or receipts),
    • Paddle settles the VAT due,
    • Paddle handles refunds and complaints relating to the payment itself.
    The Service Provider (Twoje-Miasto Sp. z o.o.), on the other hand, provides the service itself, that is, access to the psallio Service.
  3. By making a payment, the User accepts the Paddle buyer terms, available at https://www.paddle.com/legal/checkout-buyer-terms. The rules for the processing of data by Paddle are set out in the Paddle privacy policy: https://www.paddle.com/legal/privacy.
  4. Available payment methods:
    • for annual billing - a one-time payment by payment card, BLIK, or PayPal,
    • for monthly billing - a subscription paid by payment card, renewed automatically.
  5. In the case of monthly billing, the subscription is renewed automatically for subsequent Billing Periods, and the fee is charged cyclically to the User's payment card until it is canceled.
  6. The User may cancel the automatic renewal of the monthly subscription at any time from the Account settings or by contacting the Service Provider at kontakt@psallio.com. Canceling the renewal results in no further charges after the end of the current Billing Period; access to paid functions remains active until the end of the paid Billing Period.
  7. The Service Provider reserves the right to change the prices of the Plans. A change in prices does not affect Subscriptions already paid for and takes effect from the next Billing Period. The User will be informed of a price change applicable to a renewed subscription with appropriate advance notice, with the option to cancel before the change takes effect.

Section 7. Right of withdrawal from the agreement

  1. A User who is a Consumer and a User who is an Entrepreneur with consumer rights have the right to withdraw from the Agreement within 14 days from the date of its conclusion, without giving any reason and without incurring any costs, subject to paragraph 3.
  2. To exercise the right of withdrawal, an unequivocal statement of withdrawal from the Agreement must be submitted to the Service Provider, for example by sending it to the e-mail address kontakt@psallio.com. The model withdrawal statement provided below may be used for this purpose, but this is not mandatory. To meet the deadline, it is sufficient to send the statement before it expires.
  3. Notice regarding digital content and services. If the User has requested that the provision of the service (access to the paid functions of the Service) begin before the expiry of the period for withdrawal from the Agreement and has given their express consent to this and acknowledged that they will thereby lose the right of withdrawal from the Agreement upon its full performance by the Service Provider - the right of withdrawal expires upon the full performance of the service. In the event of withdrawal before the full performance of the service, the User is obliged to pay for the performance rendered up to the moment of withdrawal, in proportion to the scope of the service rendered up to that moment.
  4. Given that payments are handled by the Payment Operator (Paddle) as the Merchant of Record, any refunds in connection with withdrawal from the Agreement are made through Paddle, in accordance with the Paddle buyer terms.
  5. Model statement of withdrawal from the agreement (this form should be completed and returned only if you wish to withdraw from the Agreement):
    • Addressee: Twoje-Miasto Sp. z o.o., Szosa Toruńska 13-15, 86-300 Grudziądz, e-mail: kontakt@psallio.com
    • I/We hereby give notice of my/our withdrawal from the agreement for the provision of the following service: access to the psallio.com service (Plan: ......)
    • Date of conclusion of the agreement: ......
    • Name of the consumer(s): ......
    • Address of the consumer(s): ......
    • E-mail address assigned to the Account: ......
    • Date: ......
    • Signature of the consumer(s) (only if this form is submitted on paper): ......

Section 8. Complaints

  1. The User has the right to submit a complaint regarding the services provided by the Service Provider.
  2. A complaint is submitted by electronic means to the e-mail address kontakt@psallio.com.
  3. A complaint should contain in particular: data enabling identification of the User and their Account (e.g. the e-mail address assigned to the Account), a description of the objections or irregularities being reported, and the expected manner of handling the complaint.
  4. The Service Provider considers the complaint without undue delay, no later than within 14 days from the date of its receipt, and informs the User of the manner of its handling at the e-mail address provided.
  5. Complaints relating to the payment itself, the sales documents issued (invoices or receipts), or refunds should also be directed to the Payment Operator - Paddle, in accordance with the Paddle buyer terms, since it is Paddle, as the Merchant of Record, that handles the payment layer of the transaction.

Section 9. Duration of the agreement, termination of the agreement, and deletion of the account

  1. The Agreement for maintaining the Account is concluded for an indefinite period. The Agreement for the provision of paid functions is in force for a period corresponding to the selected Billing Period and, in the case of a monthly subscription, is automatically extended on the terms set out in Section 6.
  2. The User may terminate the Agreement at any time by deleting the Account or by sending an appropriate request to kontakt@psallio.com. Termination of the Agreement during a paid Billing Period does not, as a rule, result in a refund of the fee for the unused portion of that period, subject to mandatory provisions of law and the provisions on withdrawal from the Agreement.
  3. The Service Provider may terminate the Agreement or suspend or delete the User's Account for important reasons, in particular in the event of:
    • a material or repeated breach of the provisions of these Terms and Conditions,
    • the User posting unlawful content or content infringing the rights of third parties,
    • using the Service in a manner that threatens its security or stability,
    • providing false data or using the Service in a manner contrary to the law.
  4. Before terminating the Agreement or deleting the Account for reasons attributable to the User, the Service Provider shall, where possible, call upon the User to cease the breaches, setting an appropriate deadline, unless immediate action is necessary due to the provisions of law or the security of the Service.
  5. Po usunięciu Konta dane i treści Użytkownika mogą zostać usunięte zgodnie z Polityką prywatności oraz obowiązującymi przepisami prawa.

Section 10. User content and copyright

  1. The User posts content in the Service (in particular songs, lyrics, chords, setlists) at their own responsibility.
  2. The User declares that they hold all rights or consents necessary for posting and processing the content posted in the Service and that its use within the Service does not infringe the rights of third parties, including economic and moral copyright and related rights.
  3. The posting of unlawful content is prohibited, including content that infringes the rights of third parties, good morals, or applicable provisions of law.
  4. The User grants the Service Provider a non-exclusive, royalty-free license to use the posted content solely to the extent necessary for the provision of services within the Service, that is, in particular for its storage, technical reproduction, display, sharing with the participants and leaders indicated by the User, and presentation in live mode. The license expires upon the deletion of the content or the Account, except for actions necessary for the proper termination of the service and those arising from the provisions of law.
  5. The Service Provider is not obliged to continuously monitor the content posted by Users. Upon receipt of an official notification or credible information about the unlawful nature of content, the Service Provider may disable access to it, in accordance with the provisions of law.

Section 11. Liability of the Service Provider and technical breaks

  1. The Service Provider undertakes to provide the services with due diligence and to ensure the conformity of the service with the Agreement in accordance with applicable regulations, including the consumer rights provisions concerning digital services.
  2. The provisions of these Terms and Conditions do not exclude or limit the rights of the Consumer and of the Entrepreneur with consumer rights arising from mandatory provisions of law. In the event of a conflict between the provisions of these Terms and Conditions and those provisions, the provisions of law shall prevail.
  3. The Service Provider makes efforts to ensure that the Service is available continuously. The Service Provider reserves the right to temporary technical breaks necessary for the maintenance, updating, or expansion of the Service. Where possible, planned breaks will be carried out during hours of lower traffic, and the Service Provider will give advance notice of longer breaks.
  4. The Service Provider is not liable for interruptions or disruptions in the operation of the Service resulting from causes beyond the Service Provider's control, in particular from force majeure, failures on the part of telecommunications service providers, or the User's devices. The limitation of liability does not apply to Consumers and Entrepreneurs with consumer rights to the extent that it would be impermissible in light of applicable regulations.

Section 12. Personal data

  1. The controller of the Users' personal data is the Service Provider - Twoje-Miasto Sp. z o.o.
  2. Szczegółowe zasady przetwarzania danych osobowych, cele, podstawy prawne, okresy przechowywania oraz prawa osób, których dane dotyczą, określa Polityka prywatności.
  3. In all matters relating to the protection of personal data, you may contact us at kontakt@psallio.com.

Section 13. Out-of-court methods of handling complaints and pursuing claims

  1. A User who is a Consumer has the option of using out-of-court methods of handling complaints and pursuing claims. Their use is voluntary.
  2. The available methods include in particular:
    • applying to the municipal or district consumer ombudsman for free legal assistance,
    • applying to the competent voivodeship inspector of the Trade Inspection (WIIH) with a request to initiate mediation proceedings or to have the dispute resolved by the permanent amicable consumer court operating at the WIIH,
    • seeking the assistance of social organizations whose statutory tasks include the protection of consumers,
    • obtaining information on the protection of consumer rights on the website of the Office of Competition and Consumer Protection (UOKiK), at https://www.uokik.gov.pl.
  3. The online consumer dispute resolution platform previously operated by the European Commission (the ODR platform) has been phased out and, as of July 20, 2025, ceased operating; its use is no longer possible.
  4. Notwithstanding the above, with respect to payments handled by the Payment Operator (Paddle), the complaint procedures provided for in the Paddle buyer terms may also apply.

Section 14. Final provisions

  1. The Service Provider reserves the right to amend these Terms and Conditions for important reasons, in particular in the event of a change in the provisions of law, a change in the scope or manner of provision of services, a change in the payment model, or technical requirements.
  2. The Service Provider will inform Users of any amendment to the Terms and Conditions by publishing the new content of the Terms and Conditions in the Service and, with respect to Users who have an Account, by electronic means to the e-mail address assigned to the Account, with appropriate advance notice before the changes take effect.
  3. A User who does not accept the amended Terms and Conditions may terminate the Agreement by deleting the Account before the date on which the changes take effect. Continued use of the Service after the changes take effect constitutes acceptance of the amended Terms and Conditions.
  4. In matters not regulated by these Terms and Conditions, the provisions of Polish law shall apply, in particular the Civil Code, the Act on the Provision of Services by Electronic Means, and the Act on Consumer Rights.
  5. The law applicable to the Agreement is Polish law. The choice of Polish law does not deprive the Consumer of the protection afforded to them under provisions that cannot be excluded by agreement, in force in the country of their habitual residence.
  6. Any disputes arising from the Agreement shall be resolved by the court having jurisdiction in accordance with applicable regulations. In the case of a Consumer, the jurisdiction of the court is determined according to the general provisions. In the case of a User who is neither a Consumer nor an Entrepreneur with consumer rights, the court having jurisdiction is the court having local jurisdiction over the Service Provider's registered office.
  7. Niniejszy Regulamin obowiązuje od dnia 1 września 2026 r.

Related documents: Privacy policy, Cookie policy, Registration.