psallio.com

Polityka zwrotów

Last updated: July 19, 2026.

Niniejsza Polityka zwrotów opisuje prostym językiem zasady odstąpienia od Umowy oraz zwrotu środków za płatne Plany serwisu psallio.com. Stanowi ona uzupełnienie i streszczenie postanowień Regulaminu (w szczególności paragrafów 6-8); w razie rozbieżności wiążące są postanowienia Regulaminu oraz bezwzględnie obowiązujące przepisy prawa.

1. Who handles payments and refunds

  1. Payments for the paid Plans are handled by Paddle.com Market Limited, acting as the Merchant of Record (seller of record). It is Paddle that accepts the payment, issues the sales documents (invoices or receipts), and processes refunds. The Service Provider (Twoje-Miasto Sp. z o.o.) provides the service itself, that is, access to the psallio.com service.
  2. You can submit a refund request to the Service Provider by writing to kontakt@psallio.com - we will handle it and initiate the refund via Paddle - or directly, in accordance with the Paddle buyer terms available at https://www.paddle.com/legal/checkout-buyer-terms.

2. Free Plan (Free)

  1. The Free Plan (Free) is free of charge and does not require you to provide payment card details - it does not involve any payment, so it is not subject to refunds. We encourage you to try out the Service on the Free Plan before purchasing a paid Plan.

3. Right of withdrawal from the Agreement (14 days)

  1. If you are a Consumer or an Entrepreneur with consumer rights, you have the right to withdraw from the Agreement within 14 days from the date of its conclusion, without giving any reason and without incurring any costs, subject to the section on digital content and services below.
  2. Aby skorzystać z prawa odstąpienia, wystarczy przesłać jednoznaczne oświadczenie na adres kontakt@psallio.com. Do zachowania terminu wystarczy wysłanie oświadczenia przed jego upływem. Wzór oświadczenia oraz szczegółowe pouczenie znajdziesz w Regulaminie, w paragrafie 7.

4. Exception for digital content and services

  1. Important: if you request immediate access to the paid functions before the expiry of the 14-day period and give your express consent to this and acknowledge that you will thereby lose the right of withdrawal upon the full performance of the service - the right of withdrawal expires upon the full performance of the service by the Service Provider.
  2. If you withdraw from the Agreement before the full performance of the service, you will pay for the performance rendered up to the moment of withdrawal, in proportion to its scope.

5. Monthly subscription and renewals

  1. You can cancel the monthly subscription at any time in your Account settings or by writing to kontakt@psallio.com. Cancellation stops any further charges, and access to the paid functions remains active until the end of the paid Billing Period.
  2. Termination of the Agreement during a paid Billing Period does not, as a rule, result in a refund of the fee for its unused portion, subject to mandatory provisions of law and the right of withdrawal from the Agreement.
  3. If the subscription renewed by oversight and you have not used the Service in the new Billing Period - write to us promptly at kontakt@psallio.com; we will consider a refund on a case-by-case basis.

6. Discretionary refunds

  1. Regardless of the obligations arising from the law, the Service Provider may grant a refund at its own discretion, for example where a technical problem on the Service Provider's side has made it impossible to use the Service. Contact us describing the situation - we will try to find a solution.

7. How to submit a refund request

  1. To submit a refund request, write to kontakt@psallio.com and provide: the e-mail address assigned to your Account, the selected Plan, and the transaction or payment confirmation number received from Paddle.
  2. We will consider the request promptly, no later than within 14 days of receiving it. The refund is made using the same payment method used for the transaction. The funds are paid out by Paddle; the time it takes for them to be credited depends on your bank or card issuer and is usually a few business days.

8. Complaints

  1. Reklamacje dotyczące usługi rozpatrujemy zgodnie z Regulaminem (paragraf 8). Reklamacje dotyczące samej płatności lub wystawionych dokumentów sprzedaży możesz kierować także do Paddle, zgodnie z warunkami Paddle dla kupujących.

Related documents: Terms of service, Privacy policy.